Frequently Asked Questions

Orders & Shipping

Where do you ship?
We offer free shipping across the United Arab Emirates on every order — no minimum.

How long does delivery take?
Orders are processed within 1–2 business days and delivered within 5–7 business days. Orders placed before 3:00 PM (GST) on a business day ship the same day.

Can I track my order?
Yes. You'll receive a tracking number by email within 24 hours of dispatch, and you can track your order any time on our tracking page.

Returns & Warranty

What is your return policy?
We offer a 60-day return window from the date of delivery. Items must be unworn and in their original packaging. Returns within the UAE are free via a prepaid label.

Do you offer a warranty?
Yes — every piece is backed by our 2-year colour warranty against fading, tarnishing or discolouration. If it ever changes colour, we replace it free.

Products & Care

Is the jewellery waterproof?
Yes. Our pieces are made from surgical-grade stainless steel with a bonded PVD coating — safe to wear in the shower, at the gym, and in the sea.

Will it irritate sensitive skin?
No. The pieces are hypoallergenic and nickel-safe.

How do I care for my jewellery?
Rinse with lukewarm water after heavy sweat or saltwater, dry with a soft cloth, and store in its pouch. Avoid bleach, perfume and acetone.

Payment & Contact

What payment methods do you accept?
All major cards and secure express checkout options shown at checkout. Prices are in AED and include applicable taxes.

How do I contact you?
Email info@gemlulu.com or WhatsApp +31 6 13513980. We reply within 24 hours.