Shipping policy
Last updated: 13 July 2026
Shipping area
Free shipping across the United Arab Emirates on every order — no minimum. We currently ship within the UAE only.
Processing time
- Orders placed before 3:00 PM (GST) on business days ship the same day.
- Orders after 3:00 PM or on weekends ship the next business day.
- Processing time: 1–2 business days (no processing on public holidays).
Delivery time
- United Arab Emirates: 5–7 business days after dispatch.
Shipping & tracking
Tracked courier delivery. You will receive your tracking number within 24 hours of dispatch.
Delivery issues
If a delivery attempt fails, the courier will hold the parcel and re-attempt delivery. Please report any loss or damage within 48 hours — on confirmed loss you will receive a replacement or a full refund.
All prices are shown in AED and include applicable taxes.
Contact: info@gemlulu.com | +31 6 13513980