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Have a question about an order, a return, or a product? We're here to help — real people, usually replying within 24 hours.
info@gemlulu.com — the fastest way to reach us. We answer every message within 24 hours.
+31 6 13513980 — message us for quick questions about sizing, orders, or delivery.
Customer service hours
Monday – Friday: 9:00 – 17:00
Weekends: 10:00 – 16:00
Returns & warranty
Start a return within 60 days of delivery, or claim your 2-year colour warranty, by emailing info@gemlulu.com with your order number. See our Refund Policy and Shipping Policy for full details.
Business details
LULU — a brand of MVDT Trading Company V.O.F.
Westerstraat 152, 1015 MP Amsterdam, Netherlands
Chamber of Commerce (KvK): 97461121 · VAT: NL868061554B01
LULU is an independent jewellery brand based in Amsterdam, shipping across the United Arab Emirates.